POLICY
Returns Policy for Irrhysistible Drinks Ltd
At Irrhysistible Drinks, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, our Returns Policy is here to assist you.
1. Unconsumed Products:
We only accept returns of products that have not been consumed or part-consumed. For hygiene and safety reasons, we cannot process returns for products that have been opened or partially used.
2. Return Costs:
All return shipping costs are the responsibility of the customer. When returning items, please ensure they are securely packaged to prevent damage during transit.
3. Refund of Postage Costs:
In cases where the return is due to a mistake on our part or if the product is found to be faulty or damaged upon arrival, we will refund the postage costs incurred by the returnee.
4. Return Process:
To initiate a return, please download the returns form and follow the steps:
Contact our customer service team at orders@irrhysistibledrinks.co.uk within 10 days of receiving your order.
Provide your returns form with the email subject as 'Returns and your order number'.
5. Refund Processing:
Once we receive your return and verify its compliance with our policy, we will process the refund. Please note that refunds may take 3-5 business days to appear in your account.
6. Contact Information:
If you have any questions or concerns regarding our Returns Policy, feel free to contact us at orders@irrhysistibledrinks.co.uk or 07863606366.
Please ensure to review our Terms and Conditions for additional details regarding your purchase. We appreciate your understanding and cooperation.
Cheers,
The Irrhysistible Drinks Team